Pay for outcomes, not seats

Frequently asked questions

Is there a plan for individual developers?

Yes — Solo at $15/mo for a single user working in personal repos. It includes a small credit pool with a hard cap (no overage; upgrade for more capacity). Team features like multi-builder workflows, governance, audit, and team integrations are not part of Solo — those live on Starter and above. When you invite a teammate, we'll spin up a team workspace and offer a 14-day Growth trial.

How is PRISM priced?

Three axes: a plan-tier subscription that anchors governance, identity, and SLA; per-active-builder pricing that aligns with realized value; and a metered agent-credit pool that scales with workflow execution. Specific values are being finalized with our design partners during the pre-GA period.

What counts as an active builder?

A unique user who took at least one billable action in the billing month — created or edited a workflow, triggered an agent run, approved an agent gate, or reviewed and merged an agent-authored change. Read-only dashboard viewers, observers, and admins who only manage settings do not count.

What is an agent credit?

One normalized unit of orchestrated agent work. Credits factor model inference (input and output tokens), sandbox compute, and tool invocations into a single transparent unit. Every billable action is reproducible in your workspace dashboard.

What happens if I exceed my credit pool?

You receive alerts at 80% and 100% of pool utilization. Starter and Growth default to a hard cap (off by default for Scale and Enterprise). Overage is billed monthly in arrears at your tier's per-1,000-credit rate. You can configure spend caps and notification recipients at any time.

Do credits roll over?

Scale and Enterprise plans roll over unused credits for one billing period. Starter and Growth do not. Annual commitments include a committed pool; unused credits at year-end are not refunded.

Is there a free trial?

Yes — every Growth plan starts with a 14-day trial including a prorated credit pool. Enterprise customers can engage in a scoped paid pilot (6–8 weeks); 100% of the pilot fee credits to the Year 1 annual subscription if you convert within 30 days.

Can I bring my own LLM credits (BYO-model)?

Yes, on Enterprise. We charge a reduced platform fee plus a flat orchestration overhead per active builder. Your model provider receives the data directly; PRISM remains the audit and orchestration plane. Details are spelled out in the order-form rider.

Do you offer outcome-based pricing?

Yes, as an Enterprise overlay after 90 days of baseline production usage. You pay a floor ACV plus an earnout tied to measured outcomes like PR cycle time, time-to-merge, or release frequency. Available at contract renewal once we have a defensible baseline together.

How do upgrades and downgrades work?

Upgrades take effect immediately with prorated billing. Downgrades take effect at your next renewal — current entitlements remain until then. Adding SAML, SCIM, custom retention, or audit export triggers a tier upgrade conversation.

What about security and compliance?

RBAC and audit logs are included on every tier. Scale adds full audit export and SAML. Enterprise adds SCIM, DLP, residency, BYO keys, and private networking. SOC 2 Type I targeted Q4 2026; Type II in 2027.